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Privacy Policy

Last updated: 14 July 2025

Site Pulse ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share information about you when you visit our website and interact with our services.

1. Who We Are

Site Pulse is a digital agency specialising in website design, development and sales automation. We primarily serve businesses across the UAE, Saudi Arabia and international markets.

Contact:
Email: contact@sitepulse.tech
WhatsApp: +20 122 534 1005

2. Information We Collect

We collect information in the following ways:

• Contact form submissions: When you fill in our contact form, we collect your name, email address, business name, industry, the service you are interested in, and your project description. This information is transmitted directly to us via WhatsApp and is not stored on our servers.
• Direct communications: If you contact us by email or WhatsApp, we receive the information you provide.
• Cookies and analytics: Our website may use cookies and analytics tools to understand how visitors use the site and to improve your experience. See Section 5 below for details.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and provide the services you request.
• Send you a proposal, timeline or further information about our services.
• Improve our website and services based on aggregated, anonymous usage data.

We do not use your personal data for automated decision-making, profiling or marketing without your explicit consent.

4. How We Share Your Information

We do not sell, rent or trade your personal information with third parties. We may share data with:

• WhatsApp / Meta: When you submit our contact form, your data is passed to WhatsApp (Meta Platforms). Their privacy policy applies to that transmission.
• Hosting providers: Our website is hosted on Cloudflare infrastructure. Cloudflare may process technical data (e.g. IP address) as part of serving the website.
• Legal requirements: We may disclose your information where required by law.

5. Cookies and Tracking

Our website uses the following categories of cookies and tracking technologies:

• Strictly necessary cookies: Small data items stored in your browser to remember your language preference and cookie consent decision. These are essential for the site to function correctly.
• Analytics (optional): We may use Google Analytics 4 to collect anonymised usage statistics. No analytics are active unless you have accepted cookies. If analytics are enabled, data is processed by Google in accordance with their privacy policy. You can opt out via Google Analytics Opt-out.

You can manage or delete cookies through your browser settings at any time. Rejecting optional cookies will not affect your ability to use the website.

6. Data Retention

We retain your contact information only for as long as necessary to respond to your enquiry and manage any resulting business relationship. Data shared via WhatsApp is subject to WhatsApp's own retention policies.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict processing of your data.
• Data portability.

To exercise any of these rights, please contact us at contact@sitepulse.tech.

8. Security

We take reasonable technical and organisational measures to protect your information. Our website is served over HTTPS. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

10. Third-Party Links

Our website contains links to third-party websites (including client portfolio sites). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date at the top of this page. Continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: contact@sitepulse.tech
WhatsApp: +20 122 534 1005